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*key responsibilities*:- lead and follow the integration initiatives (app, storage, network, data, system, security and development) ensuring the alignment to the new technologies- responsible to secure the platform in terms of attention to the new vulnerabilities reported by the vendor, with priority to the update of the most critical.- responsible to the definition for the direction of the platform agree to the roadmap of the used products, ensuring the usage of the functionality for those new products and disable in the right way those that are in eovs.- stablish the baseline of the platform, the utilities and products running on it.
in order to control the right relation between components and keep control on the changes applied to them.- document all the related procedures to the own activities and review them at least every 6 months to ensure their accuracy- responsible to run the analysis, prospect and planning for the capacities for this platform, proposing improvements in the performance, and the capacity-growing plan, based on the expected grow to support the services demand.- assist in coordinating conference calls to conduct in-depth technical reviews on on-going incidents and provide notifications to management and business clients regarding critical incidents*knowledge/experience*:- effective prioritization skills and high energy.- ability to work in a fast-paced support environment.- ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload.- ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience.- ability to drive communication between business leaders and it.- must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence.- high sense of urgency and commitment to exceeding customer expectations.- strong personal work ethic that inspires excellence and enthusiasm amongst peer group.- ability to work through a multitude of challenges/obstacles in order to achieve the desired result.- ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7-support environment.- ability and willingness to operate within tightly controlled operational procedures.- strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base.
*qualifications*:- b.s./b.a.
degree level is desirable, but experience (+3 years) in unisys platform is more relevant than formal qualifications.- knowledge in the it process, like events, incidents, problems, version changes, configuration management, and others