*senior customer services not a call center*what you'll do*:- meet with new accounts in the onboarding process and start an ongoing working relationship- provide "white glove service" to assigned clients- maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues- assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments- determining the quickest, most effective ways to answer a client's or customer's questions- effectively direct, coordinate, and follow-up unresolved issues with different departments if needed- monitor account activity such as orders, inventory, shipping, and more- order processing/ mangement- acount follow up*what you'll need*:- experience in the customer service field at least 3-5 years- ability to learn software systems- strong empathy for merchants and a passion for revenue and growth- strong attention to detail and high-level organizational skills are a must- demonstrate excellent verbal and written communication skills- the ability to take initiative and use critical thinking to solve problems- experience working with warehouses, e-commerce, or logistics is a plus*schedule*monday - friday from 7am till 5pm.tipo de puesto: tiempo completosalario: $1.00 - $2.00 al meshorario:- diurno- lunes a viernesprestaciones:- caja de ahorro- estacionamiento gratuito- seguro de gastos médicos mayores- servicio de comedor con descuento- vales de despensaeducación:- bachillerato terminado (deseable)experiência:- atención al cliente: 2 años (deseable)idioma:- inglés (deseable)