Join to apply for the transformation sr. Coordinator - commercial & cx role at viva .
at viva, we are looking for passionate people to join our team, and we believe this is the perfect time to do so. Viva aerobus is the preferred, fun, and profitable low-cost airline in the americas, and we´re proud to fly the youngest fleet in latin america throughout the fastest growth in the world. We cultivate a culture of inclusion, passion, and transparency, breaking with tradition and rethinking how we work, while committing to service excellence and passenger safety.
join our #teamviva and let’s reach new heights together!
vivaaerobus is currently searching for a cx transformation sr coordinator. As a cx transformation sr. Coordinator, your responsibility will be to lead the execution of strategies and key cross-functional initiatives within the company, ensuring that it is prepared to anticipate, identify, and respond to new market opportunities and competitive actions.
you will carry out analysis and studies, identifying business opportunities and leading the design and execution of projects that generate improvements in profitability, customer experience, and operational efficiency.
additionally, you will be responsible for developing and mentoring a high-performance team of analysts, creating a talent pipeline for leadership positions within the company.
lastly, you will be in charge of creating executive presentations for decision-making at the company and board level.
our ideal candidate
this is a coordinator – level position based in either monterrey, mx.
* education: bachelor’s degree in business administration, engineering, or business development
* experience: 4+ years in consulting, business development, data analysis, and stakeholder management
* language: bilingual proficiency in spanish and english (preferred)
* technical skills: advanced knowledge of excel, power bi, and tableau (desirable)
* project expertise: proven experience in consulting, customer experience (cx), customer journey, and business transformation
benefits you will enjoy as #teamviva
* schedule: flexible / home office / hybrid scheme.
* incredible work environment #thebestairlinetowork.
* unlimited vacation days since day one.
* savings fund and savings account.
* staff travel: flights to any of viva’s destinations at a lower cost for you and your loved ones (12 spaces).
* myidtravel: an alliance with over 20 airlines so you can fly around the world at a lower cost.
* life and medical insurance, family medical assistance online 24/7.
* discount agreements that improve your life: gyms, retail stores, restaurants, universities and many more…
* benefits above to those offered by law.
about us
we are the lowest cost airline, with the most modern aircraft fleet in mexico and one of the most modern aircraft fleets in latin america, being one of the fastest growing airlines in the world.
at viva aerobus we recognize that our talent is diverse. We respect the living conditions of each person and promote gender equality and opportunities. We encourage innovation, collaboration and build an environment of respect and inclusion that allows us to be ourselves. We care about the well-being of our people, we take care of every detail to always have healthy, safe, and happy employees.
take this flight and let’s travel to your new destination together!
seniority level
* associate
employment type
* full-time
job function
* project management and information technology
* executive offices
#j-18808-ljbffr