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sr it analyst – oracle erp
you will be responsible for leading the production support for the oracle erp landscape and instances for supply chain, manufacturing, and engineering functions.
key responsibilities:
1. effectively manage day-to-day critical incidents to successful completion within slas.
2. manage escalations including complex/cross-functional issues.
3. drive root cause analysis and corrective actions for issues to prevent reoccurrence and reduce future ticket volume.
4. perform change reviews and provide run manager approvals.
5. manage projects to implement standard support processes and tools, driving automation and innovation in delivering erp support.
6. transition new projects and deployments to the standard support model.
7. support compliance audits and vendor management.
8. work with support vendors to ensure honeywell support standards are followed, escalations are managed, and slas are maintained by regular follow-ups.
9. review cmdb periodically and ensure all application details are updated.
10. maintain service now applications dashboards and reports.
11. act as the primary interface to business partners, service owners, and super users to manage incidents, escalations, and ticket reviews.
12. engage in all aspects of run support as a key member of the enterprise run team.
you must have:
* bachelor’s degree in information technology, computer science, software engineering, or equivalent.
* in-depth knowledge of oracle erp modules, business processes (supply chain, order management, logistics, manufacturing), sdlc process, and run support.
* english proficiency and 5 years of experience in a similar role.
we value:
* strong communication, influencing, and change management skills.
* deep understanding of technology practices with strong business acumen and customer focus.
* ability to convey information with clarity, ensuring messages are understood across diverse, global teams.
* ability to drive "right and fast" results in a matrixed environment.
* creative and collaborative problem-solving skills.
* ability to consistently make timely decisions even in the face of complexity.
* mentoring and guiding peers on emerging technologies.
* excellent leadership communication and executive presence.
* understanding of key information technology solutions and practices.
* creation of a result-oriented management operating system.
* ability to effectively demonstrate the ability to deliver on complex situations or problems.
additional information
* job id: hrd258443
* category: information technology
* location: calle metalmecánica, no. 9701 colonia parque industrial chihuahua sur, chihuahua, chihuahua, 31385, mexico
* exempt
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