Will support the daily operations tasks, being available for stores needs and responding promptly. They are responsible for supporting the retail operations teams in the market to execute, follow-up and maintain company strategies.
They are collaborative, organized, self-motivated, with a service excellence and operational efficiency mindset.
*key responsibilities*
*retail excellence*
- monitor operational performance of all store operations inclusive inventory flows and accuracy.
- team operational productivity, stock organization and training through hand on hand coaching in a store.
- drive training activities, therefore ensuring solid operational knowledge for all team members, inclusive new hires, with a continuous hands-on coaching in support of service excellence.
- identify innovative action plans with operations manager, store manager and functional departments, as appropriate to minimize operating cost and operational risks.
- analyze and follow controllable to meet budget.
- foster day-to-day operational excellence mindset in the market and build community amongst teams.
- lead market and individual store integrity plans through analysis to ensure full commitment towards business needs and strategies.
- drive audit compliance with operations management and finance.
*logistics*
- partner with the logistics manager in following-up shipping documents, clearance, and deliveries to all mexican doors.
- up-date and control shipment reports.
- share proper documentation to a smooth merchandise receipt.
- work with customs brokers in providing documentation for goods clearance, whilst in alignment with the import leadtime goals.
*inventory*
- communicate monthly cycle counts to all stores, be at the store, and ensure inventory is carried out, follow-up results, and support inventory variances investigation.
- partner with the operations manager and store leadership in defining annual inventory dates, plan and communicate tasks prior, during and after stocktake.
- monitor stock adjustments, open orders, stock zeros and merchandise holds.
*maintenance*
- partner with retail operations and maintenance vendor in putting together a monthly maintenance calendar.
- communicate and follow-up maintenance execution according to brand standards.
- ensure maintenance spends are aligned with pre-established service agreement.
*security*
- follow-up in third-party security guards’ assiduity, punctuality, and a high-standard service level to all retail locations.
- follow-up and maintain security standard procedures according to company policies.
*qualifications*
- 3+ years of retail and operations experience
- business administration or engineering degree
- excel savvy
- numerical agility
- strong verbal and written communication skills
- ability to collaborate productively
- fluent in english
- luxury background would be a plus