Overview:
element has an opportunity for a *client service representative* to serve as the front line of support for customers by ensuring excellent service, follow-up and attention.
*responsibilities*:
- manages key accounts by scheduling work flow processes and communicating accurate due dates
- provides status reports to clients and updates on work in process
- coordinates return of customer's samples and remnants as required
- works with customers and test laboratories to resolve complaints / issues
- directs qualified outside leads / clients to the sales staff for quotations
skills / qualifications:
- focused on achievement of goals
- engineering degree (materials, aerospace, industrial, mechanical)
- computer (office, internet)
- languages: spanish, english
- attention to detail
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company overview:
element is one of the fastest growing testing, inspection and certification businesses in the world.
globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries.
together we share an ambitious purpose to 'make tomorrow safer than today'.
when failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.
from early r&d, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
while we are proud of our global reach, working at element feels like being part of a smaller company.
we empower you to take charge of your career, and reward excellence and integrity with growth and development.
industries across the world depend on our care, attention to detail and the absolute accuracy of our work.
the role we have to play in creating a safer world is much bigger than our organization.
diversity statement:
at element, we always take pride in putting our people first.
we are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our vision of becoming "the world's most trusted testing partner".
tic council statement:
element is proud to be a full member of the testing, inspection & certification council (the "tic council"), an international association representing independent testing, inspection and certification companies.