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*what you will do*the asset manager is responsible for driving desired business outcomes to customers by achieving, supervising and reporting key performance indicators (kpis) through effective installed base (ib) and contract management during the entirety of the engagement.you'll work closely with account teams, partners and customers to gather information about the customer, create an initial view of their ib, analyze the data quality and assess existing processes governing the lifecycle of the customer assets.
the results of that work will allow you to complete necessary ib cleanup and set the foundation of engagement with each customer.optimizing the customer experience will require analyzing the customer asset management process (or installed base lifecycle process), providing recommendations for design & optimization, and accounting for process execution as the single point of contact to each partner both internal and external to the organization.
*other*r*esponsibilities*i*nclude*- define the customer business structure and associated cisco assets (hw) under the service.- prepare, complete, and maintain the initial service delivery plan.- perform assessments on existing asset/contract management capabilities that are currently in use customers and/or partners.- identify asset management areas that need improvement, make recommendations and supervise outcomes through agreed upon metrics.- develop and implement detailed processes with customers to handle regular maintenance of their installed base.- document, run, implement and report on macds (moves, adds, changes & deletes) as they relate to business outcomes.- provide delivery of standard reports per the asset management service description.- prepare and participate in quarterly business reviews (qbr) with customers.
in some cases, these require travel to the customer.- provide account support for cisco asset management related topics.
*who you will work*with*- you will establish relationships with cisco account teams, customers, partners and other team members including engagement with customer and service sales to provide ib insights for upcoming renewals.
*who you*are*- you are a very a customer focused individual with strong communication, presentation and listening skills.
you excel at analytics and problem-solving.
as a strong teammate and collaborator, you also work well independently.
you are able to prioritize and multi-task and have a strong desire to learn.
*minimum*q*ualifications*- 3+ years of work experience, direct experience in the related area is beneficial-- bachelor's degree-- strong knowledge of excel is required-- industry process knowledge (itil, six sigma, champ) is not required, though helpful-- us citizen required*why cisco?
*wearecisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all