Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.our mission is to accelerate cryptocurrency adoption and increase the freedom of money.if you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then binance is the place for you.binance is a client-facing business, and customer service is extremely important for us.we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
*responsibilities*:- support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.- handle customer complaints, special cases or ad hoc tasks.
*requirements*:- bachelor degree or above.- minimum 1 year experience in customer service, preferably in finance or e-commerce industry.- high level of honesty and integrity.
proactive and meticulous.- a sense of responsibility and team work spirit.- ability to work under pressure, strong communication skills and exceed beyond expectation.- passionate for the customer service industry and can work under different work shifts, including night shifts.- positive about the crypto industry.- personal or professional experience with cryptocurrency.- * proficient in english language.
*working at binance*- be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities- work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless- tackle fast-paced, challenging and unique projects- work in a truly global organization, with international teams and a flat organizational structure- competitive salary and benefits- flexible working hours, remote-first, and casual work attirelearn more about how binancians embody the organization's *core values*, creating a unified culture that enables collaboration, excellence, and growth.binance is committed to being an equal opportunity employer.
we believe that having a diverse workforce is fundamental to our success.