.job titleservice delivery managersummary of the role:ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work, and budget.in this role you'll:be accountable for managing the delivery of contracted services such as maintenance as well as information technology to customers.serve as the primary point of contact to the internal and external client(s) regarding overall and day-to-day service delivery.ensure slas (service level agreements) and kpis (key performance indicators) as defined in the relevant contracts are met or exceeded.build and maintain strong client relationships, and participate in client meetings regarding performance to ensure client satisfaction.ensure that operational teams and subcontractors maintain a clear understanding of the client's needs, and provide day-to-day client advice and support.promote the organization's capabilities and work to achieve contract extension or to win additional business within the account(s).work with internal and external service partners to maintain availability of live service spares.manage clients' budgets and costs.
work with the sales and finance teams to deliver client invoices and receipt of payments.ensure that environment and health & safety is integrated into all activities and adherence to ehs policy & procedures as well as iso 9001, iso 14001, and iso 45001 compliance is strictly maintained.
complete all compulsory training related to them and ensure that team members do the same.comply with the information security and data privacy policies and procedures adopted by vision-box, and ensure that your team members do the same.report any information security or data privacy incidents or weaknesses immediately.complete all compulsory training related to information security and data privacy and ensure that team members do the same.about the ideal candidate:bachelor's degree in computer science, business administration, or a closely related discipline.2-5 years of work experience.itil experience (certification is preferential).proficiency in portuguese and english, both spoken and written.skilled in contract management and project management.skilled in financial management, to administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service as well as to provide financial performance reports.excellent communication skills to bridge the gap between technical and non-technical stakeholders.experience in managing and motivating a team of technical support.working at amadeus, you will find:a critical mission and purpose - at amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.a truly global dna - everything at amadeus is global, from our people to our business, which translates into our footprint, processes, and culture