We are looking for regional sales account managers to create long-term, trusting relationships with our customers.
the account manager will oversee a portfolio of assigned customers, maximize lead conversion and revenue generation opportunities, and actively seek new business development opportunities in latin america.
the role demands a leader with a sharp mind and the ability to coach, advise, motivate customers and their team to deliver highly successful accounts.
*responsibilities*:
- relationship building: developing and maintaining strong relationships with key stakeholders, decision-makers, and influencers within assigned accounts to ensure high levels of customer satisfaction, loyalty, and retention.
- revenue generation: developing and executing account-specific sales strategies to achieve revenue targets and maximize profitability.
this involves identifying cross-selling and upselling opportunities, negotiating contracts, and managing pricing and discounting policies.
- sales pipeline management: managing and maintaining an active sales funnel or pipeline for assigned accounts, including lead generation, qualification, and prioritization, as well as forecasting and reporting on sales performance.
- staff training: providing training, coaching, and mentoring to internal staff to ensure they are equipped with the skills and knowledge needed to support account growth and retention.
- account management: developing and executing account plans, monitoring and addressing customer issues and concerns, and acting as the primary point of contact for all customer communications and inquiries.
- collaboration: working closely with internal teams, including sales, marketing, product development, and customer service, to ensure alignment and coordination across all aspects of the customer experience.
education and experience requirements:
- bachelor's degree
- two to three years of experience as sales manager
- three to five years of customer management experience
- proven track record of positive customer revenue generation
- professional level experience in a virtual environment;
- online customer management experience / remote job experience is key
- fluent in english and spanish, both speaking and writing.
*benefits*:
- professional development opportunities
- paid time off (pto): employees can take time off for personal or sick days without losing pay.
- commission-based salary: employees can earn extra income based on their performance and sales.
- multicultural environment: employees have the opportunity to work with and learn from colleagues from diverse backgrounds and cultures.
- collaborative team culture: employees work in a supportive team environment that encourages idea-sharing and teamwork.