*join a team recognized for leadership, innovation and diversity*:
*senior collection supervisor - north america*
this position will have responsibility for driving customer to cash cycle for honeywell building automation - project and service customers. Developing strategies for improvement in dso (days sales outstanding), expanding working capital turns, receivable ageing reduction with particular focus in resolving past dues/ disputed / collection from delinquent customers are core deliverables.
Coordinate and manage day to day activities of collection analysts/specialists. Act as the primary contact to regional leadership. Initiate and facilitate changes to further improve net ar results and increase collection enablement efficiency. Ensure deadlines are met, working towards/and achieving goals for net working capital (wc)/accounts receivable (ar) and dispute prevention goals. Responsible for pre-sales credit check and payment term optimization. Key focus on afda (allowance for doubtful accounts) de-risking p&l and recovery of balance sheet afda. Work with operations / cx / contracts team on customer disputes, escalation for non-paying customers. This position will manage external and internal customer relationship and other day to day transactions.
*experience & qualifications*:
- mandatory bachelor’s degree in finance / accounting (professional qualification in finance desirable)
- 10+ years’ experience in collection and dispute resolution in a multinational environment or managing external customer relationships particularly north america experience.
- 10+ years’ experience in finance or accounting functions - preferable receivables management, credit and risk
- management, disputes management.
- min 5 years of team management experience
- knowledge of north america lien bond management - understanding requirements of each state regulations
- demonstrated ability to influence without authority, strong negotiation skills.
- erp knowledge (sap is preferred), tableau, high radius knowledge is a plus.
- experience of handling contractual disputes / legal cases
- demonstrated ability to lead process changes.
- background of handling contracts / legal disputes
- excellent communication skills both internally across distances and externally with customers; ability to tailor the communications to the appropriate audience
*skills & competencies*:
- leadership; self motivated; works independently
- team / people management
- ability to communicate effectively over distances
- proven record of meeting deadlines and manage relations with cross functional team
- process-oriented, decision maker
- time management, organization, and prioritization skills
- strong negotiating skills
- effective oral and written communication skills
- understanding of project, service & products business complexity
*additional information*:
- * job id*:req447887
- * category*:customer experience
- * location*:av. Salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- exempt