Job title
admin & payroll specialist
*job description*:
key areas of responsibilities
- approve, reject, re-submit or escalate transactions based on policies and guidelines
- resolving queries in a professional and efficient manner through all available channels
- manage and record document flow.
- responsible for changes in the hr-systems.
- process changes in employee status, job status, cost center changes, pay etc.
- perform checks on changes in the system, identify points of departure and execute necessary corrections
- support delivery of reports within scope.
- file employee-related documentation; maintain employee files and records
- provide transaction and administrative services related to in scope process
- perform customer-related data gathering
- escalate cases where guidance or clarification of policies and procedures is required
- provide excellent customer service to all customers of hrs
- adhere to global data privacy rules and building reports
- participate in training of new hrs - hr admin
- actively participate in all team/department meetings and activities
- maintain positive attitude during workplace transitions
knowledges & critical experience
- maintenance day to day master data, benefits and operations for a country.
- ensuring the transactions compliance to internal control and statutory
- handles escalated hr systems related queries.
- works within defined processes and procedures and gives advice on processes inside and outside the assigned work
- while also providing support (ex. mentorship, process, improvements).