*role: salesforce business analyst*location: guadalajara ,mexico (remote)*- gather and analyze data for potential business expansion- identify specific business opportunities- influence stakeholders to support business projects- assist with project management for selected projects- coordinate with different departmental teams to produce better business outcomes- test business processes and recommend improvements- convert road map features into smaller user stories- write clear and well-structured business requirements / documents- write epics and user stories- identify automation opportunities- create reports, dashboards and visualizations to understand business performance- analyze process issues and bottlenecks and to make improvements- communicate and validate requirements with relevant stakeholders- develop and maintain reporting tools- perform data discovery, analysis and modeling- collaborate with product manager on road map planning and prioritization*responsibilities*- define configuration specifications and business analysis requirements- perform quality assurance- define reporting and alerting requirements- own and develop relationships with partners, working with them to optimize and enhance our integration- help design, document and maintain system processes- report on common sources of technical issues or questions and make recommendations to product team- communicate key insights and findings to product team- constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer*required skills*:- previous experience in business / systems analysis or quality assurance- a degree in it / computer science- proven experience in eliciting requirements and testing- experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools- solid experience in writing sql queries- solid experience building complex spreadsheets.- basic knowledge in generating process documentation- strong written and verbal communication skills including technical writing skills- fluent in english*preferred skills*- service cloud salesforce - omnichannel preferable- sql- jira & confluence*regards*ravinder sharma*phone number : 470 348 7012*text now : 810 534 7018*job type*: contractcontract length: 6 monthspay: $50.00 - $60.00 per hourexpected hours: 40 per week