Service:
- have a clear and deep understanding of the concept of service and specific types of services (managed service, shared service, and etc.
);
- manage kpis' and slas' driven type of engagement;
- lead development processes in conformity with engx, steer architecture and technology solutions;
business:
- focus on various business needs, and what business value the service provides to a client or consumers;
vision:
people and leadership:
- inspire and lead teams, to deliver the best services, and advance epam's image of excellence among clients".
a service is a means of delivering value to customers by facilitating outcomes that customers want to achieve without the ownership of specific costs and risks.
*responsibilities*:
- have a clear and deep understanding of the concept of service and specific types of services (managed service, shared service, and etc.)
- manage kpis' and slas' driven type of engagement
- lead development processes in conformity with engx, steer architecture and technology solutions
- request-driven work that requires constant prioritization and supervision
- quality is controlled via slas, misses slas may lead to penalties
- itil, often in combination with agile
- good knowledge of it service management principles and best practices.
able to transition the service, setup kpis and slas
- understand how to build and run 24x7 setups,including related legislation
- critical to have strong negotiation and change management skills to communicate cost changes due to constant demand fluctuations
*we offer*:
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- international mobility plan within 25 countries
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee's initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days plus 3 floating days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- monthly non-taxable amount for the electricity and internet bills
*conditions*:
apply