Job description:
the eut desktop engineer will be responsible for providing advanced technical support and maintenance for end-user computing environments, ensuring optimal performance and security of the end-user computing infrastructure.
key responsibilities:
* provide level 3 desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity.
* manage and deploy desktop images, configurations, and device lifecycle processes.
* administer and support microsoft windows operating systems, including windows 10/11.
* utilize tools such as microsoft intune for device management and deployment.
* troubleshoot and support mobile devices running ios and android.
* manage active directory, azure ad, and microsoft 365 environments.
* implement and maintain endpoint security measures to protect against threats.
* collaborate with network, security, and server teams to resolve cross-functional issues.
* document solutions, best practices, and known issues, sharing insights with the it team.
* participate in major incident management, problem and change management, and service improvement initiatives.
* provide support for related project services, including onboarding and technical change requests.
* maintain up-to-date knowledge of industry trends and best practices in end-user computing.
qualifications:
* bachelor's degree in computer science, information technology, or a related field or 5-8 years of related experience.
* extensive experience in desktop support and end-user computing environments.
* strong troubleshooting skills and proficiency in microsoft windows operating systems.
* experience with sccm, intune, and other device management tools.
* knowledge of active directory, azure ad, and microsoft 365.
* familiarity with itil framework and best practices.
* excellent customer service and communication skills.
* ability to work independently and as part of a team.
* relevant certifications such as microsoft certified solutions associate (mcsa) or microsoft 365 certified: modern desktop administrator associate are a plus.
key personal attributes:
* exceptional problem-solving skills.
* strong time management and organizational abilities.
* ability to handle multiple tasks and prioritize effectively.
* positive attitude and a commitment to continuous learning and improvement.