.responsibilitiesthe main role of a support engineer is to troubleshoot highly complex technical problems (related to oracle database/exadata) requiring a high level of technical expertise- works directly with customers- consults with management in directing resolution of critical customer situations- consults with customers on complex use of oracle products- achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.- analyzes work load, determines best practices and implements changes to improve productivity- proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilitieswho are we looking for?Qualifications- technical degree i.e.
be / b.tech / m.tech / mca / m.sc.
in computer science / engineering / math / physics / chemistry or proven professional and technical experience.- greater than 10 years of industry experiencetechnical skillswe are looking for a core technical person, who has hands-on database administration experience on unix/linux and/or worked as l3 level support engineer and/or having equivalent knowledge.
you should have expertise in exadata administration, real application cluster (rac), dataguard & asm/storage areas.
operating systems expertise / sa & general awareness on rest of the areas mentioned below, will be an added advantage- exadata architecture knowledge and administration- exadata hardware issues diagnosis- exadata nodes performance and troubleshooting- exadata software patching and upgrade- exachk analysis and implementation of proactive/reactive enhancements.- exadata storage administration- experience working with oeda and exadata storage expansion- database architecture knowledge and administration- thorough understanding of the oracle database features- extensive hands on interaction with large database management systems- backup & recovery, rman, knowledge of various restore & recovery scenarios.- performance tuning, parallel query, query tuning- networking- general unix/linux concepts & administrationpersonal attributes- self-driven and result oriented- strong problem solving/analytical skills- strong customer support and client relation skills- effective communication (verbal & written)- focus on relationships (internal & external)- strong willingness to learn new things and share them with others- influencing/negotiating- team player- customer focused- confident and decisive- enthusiasm- flexibility- coaching/knowledge transfer ability- ability to write technical bulletins*mdclp*career level - ic5as a member of the css organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs