At hcltech, we embrace great thinking wherever it comes from, regardless of title or position. The spark a colleague brings to the table energizes the company and drives individual growth and mobilit
hcl is looking for a *l1 service desk* with below requirements:
*job description*:
route problems to internal 2nd and 3rd level it support staff using knowledge base articles.
Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.
*skills*:
- 2-3 years of experience in similar role
- high school certificate
- customer-focused
- time availability is required.
- thorough knowledge of troubleshooting remote access issues
- excellent communication skills, (active listening skills)
- able to articulate and speak with clear voice
- must have empathy with end users
- good writing techniques (english)
- good phone techniques (english)
- experience with: citrix, servicenow, active directory and connections to vpns
what we offer:
- direct hiring, 100% payroll schema
- life insurance
- major medical expenses insurance (extends to spouse and 2 children under 25 years of age, if applicable).
- minor medical expense insurance.
- savings fund 13% (up to mxn $4,100 monthly)
- grocery vouchers 10% (up to mxn $3,100 monthly)
- 30 days bonus (once a year)
- 12 days of vacation in the first year, increasing after by law.
- _location: zapopan, jalisco, méxico (andares)_
tipo de puesto: tiempo completo, por tiempo indeterminado
salario: a partir de $10,000.00 al mes
horario:
- rotativo
- turno de 8 horas
prestaciones:
- descuentos y precios preferenciales
- días por enfermedad
- estacionamiento de la empresa
- horarios flexibles
- seguro de gastos médicos
- seguro de gastos médicos mayores
- seguro de la vista
- seguro dental
- seguro de vida
- servicio de gimnasio
- vacaciones adicionales o permisos con goce de sueldo
- vales de despensa
idioma:
- inglés (obligatorio)
disponibilidad de turnos:
- turno diurno (deseable)
- turno nocturno (deseable)
- turno de madrugada (deseable)
lugar de trabajo: empleo presencial