*as a customer support representative, you will...*
- manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- ensure that all log-in and passwords (both internal & external) are kept confidential.
- document all information on customer interaction according to standard operating procedures.
*requirements*:
- must be willing to complete assessments that include a typing test of 25+ wpm.
- great communication skills, written and orally.
- demonstrate strong abilities to work independently and as a remote team player.
- must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- must be at least 18 years of age.
- must have at least a high school diploma or ged.
*the company will provide*:
- all hardware needed to be successful: computer, headset, keyboard, mouse, etc.
- full medical, dental, vision, and life insurance for you and your dependents above and beyond what is provided by the state
- paid birthday leave
- paid time off starting 2nd month of employment
- food vouchers of 220 mxn weekly
*other benefits*:
- mxn 3800 pesos weekly pay
- mxn 220 pesos weekly transportation bonus
- lunch for the first 3 days of training (equals mxn 240 pesos)
- mxn 1300 pesos monthly production bonus
- 17 paid days off per year, regular is 7 days per year
- medical insurance (free consultation and all costs derived for free in private dr. Hospital de la mujer y el niño, very prestigious there)
- next gen (kids tuition) mxn 500 pesos per month for kid studying up to 2 kids
- school tuition program mxn 1500 monthly for school tuition payment for employee
- savings fund (15% interest)
- mxn 240 pesos weekly for onsite lunch (pantry)
pay: $3,800.00 - $4,020.00 per week
*language*:
- english (preferred)