Become an expert as a jr business intelligence supportthe main responsibility is managing tickets related to user requests and functional incidents on platforms managed by the it service team, ensuring efficient task follow-ups and project completion.what you'll need to be successful:ticket management: resolving requests and issues on various company platforms according to it service policies.project execution: meeting project deadlines set by the it service department.sla compliance: adhering to service level agreements.training management: overseeing user training on systems managed by the it team.competencies and requirementseducation: minimum of eight semesters in systems engineering, computer science, or telecommunications.technical skills:intermediate excel proficiencybasic sql and mysql knowledgefamiliarity with itil frameworks for it service managementexperience: at least one year in an n1 application support role.other skills: strong customer service, teamwork, problem-solving, and proactive solution delivery.about us: ex squared latam is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions.
we specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.#li-erick #li-remote
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