We are seeking a highly skilled bilingual senior customer care & collections representative to join our team. As a key member of our customer care team, you will be responsible for delivering exceptional service to our customers.
job description:
the ideal candidate will possess excellent communication skills in both english and the target language, with the ability to effectively resolve customer complaints and inquiries in a professional manner.
key responsibilities:
* respond to customer inquiries and concerns via phone, email, or other channels
* resolve customer complaints in a timely and professional manner
* collect overdue payments from customers while maintaining a positive relationship
* collaborate with internal teams to address customer issues and provide solutions
requirements:
* bilingual proficiency in english and the target language
* excellent communication and interpersonal skills
* ability to work in a fast-paced environment and meet deadlines
* strong problem-solving and conflict resolution skills
* high school diploma or equivalent required; degree preferred
what we offer:
* a dynamic and collaborative work environment
* opportunities for career growth and professional development
* a competitive salary and benefits package
we are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.