*job description*
it help desk analyst will report to the service delivery manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all pc, mac-related, office 365, network issues with a goal of first contact resolution.
1+ years of experience working for a managed service provider, msp or remotely supporting multiple external clients required
*job profile*
- support windows and mac desktop and laptop computers
- general access and connectivity issues
- basic administration of user accounts and groups
- take ownership of trouble tickets, working and tracking issues to resolution
- record detailed information into service desk ticketing system
- support for mobile devices such as iphones and android phones
- occasionally act as a liaison between partners/clients and noc team in india
- 2 plus years of experience in a service or help desk desk/inbound support center environment
- windows and apple operating systems
- proficient in active directory
- knowledge of network basics
- knowledge of vpn basics
- excellent communication, written and verbal are vital
- excellent customer service skills are vital
- college or technical institute degree in information technology or other related discipline required.
- comptia network+/security+/a+, or ms365 role-based certifications an asset
- customer service, especially with inbound phone contact
*about flexis*
flexis is a global provider of outsourced service desk, noc and soc solutions to clients in us and canada. Our state-of-the-art network operations center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.
Flexis also provides a turn-key, 24x7 soc as a service including the technology and security expertise necessary to secure your it environment. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.
Pay: $20,000.00 - $30,000.00 per month
*experience*:
- it help desk: 2 years (required)
- office 365: 1 year (required)
*language*:
- english fluently (required)
work location: remote