*responsibilities*:
hr central services customer support
- supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
- answers questions from employees and managers on how to use human resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.
Process management
- reviews own performance metrics target and identifies opportunities for improvement.
Data management
- inputs employee data into human resources information system (hris) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.
- supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.
Documentation
- reviews documents and reports related to employee records in human resources processes (e.g., new hire on-boarding, compensation, termination) and
- documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.
Other - embody our culture and values
*qualifications*:
required/minimum qualifications
- 3+ years experience in operations, customer support, hr, or in a customer-facing role
o or bachelor’s degree.
Additional or preferred qualifications
- ce2, toefl, or similar language certification (if not native speaker for needed language).