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job title: loan servicing analyst
location: remote
type: full-time
responsibilities:
* interim loan servicing: manage and oversee all aspects of interim loan servicing and service-retained loans, ensuring seamless operation and adherence to company policies.
* communication management: serve as the primary point of contact for borrowers, servicers, and loan officers. Address and resolve inquiries related to loan payments, transfers, insurance updates, and mortgagee clauses.
* issue resolution: promptly address and resolve issues regarding payment research, escrow accounts, and other loan-related concerns. Escalate complex issues to the appropriate personnel or departments while ensuring compliance with regulations.
* statement generation: generate and distribute monthly statements, as well as send payment reminder emails to borrowers to ensure timely payments.
* payment processing: execute various payment processing transactions, including transaction history, adjustments, and payoffs. Perform accurate and efficient escrow analysis.
* maturity and payment reminders: manage the process of sending maturity and payment reminders to borrowers to maintain timely loan servicing.
* extension handling: oversee the extension of loan processes, including reviewing scenarios, drafting extension documents, and collecting associated fees.
* documentation verification: verify loan documentation and credit information to ensure accuracy and compliance.
* compliance assurance: ensure all servicing procedures and practices adhere to company policies and regulatory requirements.
qualifications:
* experience: minimum of 3 years of experience in loan servicing or a related field.
* language: proficiency in english at a c1 or above level.
* skills:
- strong analytical and problem-solving abilities.
- excellent attention to detail and accuracy in handling loan transactions and documentation.
- effective communication and interpersonal skills for managing borrower and servicer relations.
- proficient in using loan servicing software and financial analysis tools.
seniority level
associate
employment type
contract
job function
administrative, analyst, and general business
industries
loan brokers
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