Job description
the collections analyst is responsible for ensuring timely payment of invoices, coordinating past due payments collection and determining high-risk customers by analyzing their credit limit to open account balance.
main responsibilities:
* coordinate collections calls and emails for accounts that are past due.
* analyze risk comparing credit limit to open balance.
* minimize exposure for high-risk customers.
* identify disputes on accounts and turn over to resolver.
* complete daily collections tasks on collections erp.
* send welcome information for new accounts.
* fill out credit inquiries for customers.
* inactivate dormant accounts.
* prepare accounts for litigation team.
* prepare aging's, send and reprint invoices.
* contact customers for remittance information for cash application purposes.
* prepare weekly reports of ar accounts and internal scalation with your team.
* other duties as assigned.
required skills:
* advanced portuguese (mandatory).
* intermediate english level (plus).
* developed data analytic skills.
* prior collections and risk assessment experience.
* demonstrated ability to carry out assignments to their completion.
* provide excellent customer service.
* ability to establish and maintain effective working relationships with employees and managers.
* proactively establish and maintain effective working team relationships with all support departments.
* proficient with microsoft office products including; word, excel, powerpoint, outlook, etc.