An hr shared service analyst is part of a particular process team within a function and focuses on delivering ‘moments that matter’ to reckitt employees.
the sa/a provides all administrative and transactional hr services, such as handling queries and providing first-line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self-service or automation. Escalates any queries either to the process lead or to the relevant in-market coe/business hr resource.
hr shared services duties & responsibilities
* benefits enrolment and initiate payments.
* gather data and prepare cyclical and ad-hoc hr reports, scorecards/dashboards, executive presentations, and analyses on key hr metrics utilizing ms excel, ms access, ms powerpoint, servicenow, successfactors, or other data analytics/visualization tools.
* support of hr cyclical processes including year-end compensation, talent management/succession planning, employee opinion survey, affirmative action and diversity reporting, and various other projects/ad-hoc requests.
* maintenance of accurate reporting on hr activities and ad-hoc reporting per hrbp requests.
* through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
* leads internal and cross-functional initiatives related to process and quality improvement.
* prompt research of escalated cases to bring fast resolution.
requirements
* delivers functional excellence (operational excellence)
* process management.
* understands solutioning and data management.
* customer experience mindset.
* executes with excellence.
* state and federal employment laws.
* case management tool an added advantage.
* service industry.
* intermediate or advanced english.
additional information:employment type: full-time