Hybrid customer service associate - publicjob id req-10045156mar 20, 2025mexicosummaryabout the rolemajor accountabilitiesadministration of product inventories in key accountsassist pims team with the follow-up of the patients or hcps enrolled in the support programsstakeholder management within every account in territory:supply departmentsanalyze the market trends to define a plan of proactive promotionidentify commercial needs, opportunities, weaknesses and strengths of the business to propose initiatives and solutions and optimize salesunderstand patient journey and the role of each medical specialty in the treatment of patientspromote the product with hcps based on the key messages defined by the marketing teamprovide professional clinical support to customershandle customer or hcp questions regarding the productshaving approach with payers and prescribers through digital platformsexperiences:2 years as insurance agent with a proven record of sales performance.knowledge of the health care system and its changing environment.selling skills in an account development role.therapy class backgroundexperience as a virtual representative.capabilities:strategic thinkingrelationship skills (internal and external)negotiation skillsanalytical skillsfocus on resultscross-functional worknice to have:agile ways of thinking/working certificationsexperience as a digital repwhy novartis: helping people with disease and their families takes more than innovative science.
it takes a community of smart, passionate people like you.
collaborating, supporting and inspiring each other.
combining to achieve breakthroughs that change patients' lives.
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