*número de empleo* 22218416
*categoría de empleo* sales & marketing
*ubicación* mexico regional office, ejercito nacional no.
350 suite 4c, mexico city, méx, mexico ver en mapa
*horario* full-time
*¿ubicación remota?
* n
*¿reubicación?
* n
*tipo de posición* non-management
*position summary*:
*candidate profile*
*education and experience*:
- high school or ged equivalent required
- college (university) degree required in communications, marketing, hospitality management, or related field
- preferred
- 2+ years of work experience in social media / +1 year social media agency
- preferred
- must be fully proficient in written and spoken english and spanish (portuguese is a plus), possess excellent communication skills, including writing skills and impeccable proofreading skills and outstanding grammar
- strong copywriting skills, basic graphic design & video editing skills, basic photography & videography skills are a plus
- self-starter and ability to work independently - a must
- must be a team player and collaborate well with multiple stakeholders
- good working knowledge of key database systems and microsoft office (including outlook, excel, powerpoint and word)
- detail-oriented, creative, energetic, takes initiative and work effectively in a fast-paced environment
- able to effectively work independently or, at times, as part of a team.
- good technical and project management skills; ability to handle many diverse projects simultaneously,
- consistently demonstrating high level of organizational skills: multi-tasks, prioritizes, and meets deadlines in a timely manner
*core work activities*
the following are specific responsibilities and contributions critical to the successful performance of the position:
- support social media strategies for assigned hotels and manage day to day social media activities on facebook, twitter, instagram, snapchat, pinterest, youtube, and/or other social channels for assigned hotels
- create monthly content calendars based on those strategies and manage the scheduling of content, troubleshooting, and publishing to all social media channels.
- generate original content, including capturing photographs, writing copy's, and performing basic graphic design and creative functions (e.g.
simple video editing, creation of gifs, etc.)
- moderate assigned social pages and perform customer-service functions per company and industry best practices and standards
- ensure adherence to all brand, regional, company, and platform guidelines, policies, and procedures
- coordinate regularly with senior coordinators, account management, hotel social media champions and leadership, and social media knowledge experts to ensure adherence to best practices.
- in fewer opportunities, address concerns, answer questions, and educate hotel stakeholders about social media in general.
- measure progress, interpret results, and report on social media kpis.
create amplification plans for content with brand and regional teams
- stay up-to-date on industry and platform trends and best practices
- create social media ads on multiple social platforms, including the development of creative and copy, trafficking ads, measuring performance and roi, and reporting on results.
- use social media listening tools to identify trends, surprise and delight guests, engage with guests, source ugc, perform service recovery, and more.
- be proficient in platforms such as sprinklr, facebook business manager, and others.
*computer skills*
- use computers and computer systems (including hardware and software), enter data, or process information.
- use computer systems and software packages to input, access, modify, store, or output information.
- proficient in microsoft outlook, powerpoint and excel.
- basic graphic design on canva, video and photo editing.
*communication*
- inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner.
- speak to stakeholders and co-workers using clear, appropriate, and professional language.
- talk with and listen to other employees to effectively exchange information.
*working with others*
- work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
- support all co-workers and treat them with dignity and respect.
- develop and maintain positive and productive working relationships with other employees and departments.
*quality assurance/quality improvement*
- maintain brand standards through all activations and programming
- comply with quality assurance expectations and standards.
*policies and procedures*
- maintain confidentiality of proprietary materials and information.
- protect the privacy and security of guests and coworkers.
- follow company and department policies and procedures.
- perform other reasonable job duties as requested by supervisors.
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