At rackspace technology, we are experts in multi-cloud solutions. Our deep technical expertise with leading technologies and multi-cloud environments—spanning applications, data, and security—enables businesses to grow, increase efficiency, and drive innovation. We don’t just solve workload problems; we create competitive advantages by empowering you to work faster, smarter, and stay ahead of the curve.
key responsibilities
* be a key member of the managed public cloud software development team, collaborating globally.
* work on a variety of projects including cloud integrated services, customer interaction platforms, and backend business systems.
* collaborate with product teams to assess functional requirements for new offerings, analyze technical feasibility, and coordinate task assignments with agility to deliver innovative software.
* proven ability to architect production-ready software with minimal direction, prioritizing system observability.
* strong background in agile development and project planning, including tdd and code reviews.
* establish and adhere to coding and process best practices, including conducting code reviews.
* regularly contribute to engineering standards and best practices, motivating the team to deliver their best work.
* lead research, proof of concept, and prototype efforts within the project team.
* gain support for complex architectures and negotiate solution/architectural tradeoffs.
* write and review design documents and actively participate in project discussions.
* work within a devops culture, including participating in on-call rotations and maintenance schedules.
skills
* in-depth knowledge of datadog features such as dashboards, monitors, log management, and alerting.
* expertise in setting up and configuring datadog agents across various environments (e.g., aws, azure, gcp, on-premise).
* experience with creating and managing custom metrics, traces, and logs.
* ability to integrate datadog with various services and tools (e.g., aws cloudwatch, kubernetes, azure monitor, etc).
* experience in automating monitoring and alerting setups using infrastructure as code (iac) tools like terraform or cloudformation.
* proficiency in scripting languages such as python, bash, or powershell to create custom checks, scripts, and automation tools.
* experience with developing custom datadog integrations and plugins.
* strong understanding of observability principles, including metrics, logging, and tracing.
* ability to design and implement monitoring strategies that provide deep visibility into system performance and application health.
* experience with monitoring application and infrastructure performance using datadog.
* skills in identifying performance bottlenecks and optimizing system performance based on datadog insights.
* experience in setting up and managing alerts, anomaly detection, and incident response workflows in datadog.
* ability to troubleshoot complex issues by analyzing metrics, logs, and traces in datadog.
* ability to work with cross-functional teams to define monitoring requirements and implement datadog solutions.
* strong communication skills to convey insights and recommendations to both technical and non-technical stakeholders.
* knowledge of security best practices related to monitoring, such as ensuring data privacy and compliance with regulatory requirements.
* experience with integrating datadog into security operations, including monitoring for security threats and vulnerabilities.
* commitment to continuously improving monitoring setups, staying updated with datadog’s latest features and best practices.
* ability to lead or contribute to efforts to enhance observability across the organization.
* excellent oral and written english communication skills.
education/experience
* bachelor’s degree in a technology-related field is required; a high school diploma or equivalent is required.
* 8+ years of relevant work experience, with strong software engineering fundamentals gained through training, coursework, or hands-on experience.
* cloud certifications are highly desired.
* fluent, bi-lingual (spanish and english): interviews will be held in english.
* role can work remotely in the states of ciudad de mexico, jalisco, nuevo leon, aguascalientes, queretaro, estado de mexico, and puebla.
* this opportunity is a permanent remote job, but you need to be based in mexico at one of the above locations.
seniority level
not applicable
employment type
full-time
job function
engineering and information technology
industries
it services and it consulting
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