.summarywhen you stay at a thompson hotel, you are welcomed as a resident.
with intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective.
our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.
*duties include*:*procedural*:- ensure all hotels, division and departmental service standards and policies are consistently maintained.- ensure all f & b presentations are prepared to the expected quality standards- encourage proper interdepartmental communication.- complete walkthroughs of the front and heart of the house and inspect all associated areas.- review staffing requirements relative to anticipated business.- monitor restaurant reservations as well as catering/sales bookings.- ensure all employees' appearance meets our grooming standards.- observe the proper handling and maintenance of equipment.- respond to operational needs and internal correspondence as it relates to the hotel and our standards.
*financial*- assist in preparing annual, quarterly, and monthly forecasts.- review all actual revenues and costs of goods to the forecasted and budgeted projections.
attend to shortfalls or overages immediately with the associate managers.- maintain an updated status on all accruals versus current purchases.- actively participate and ensure accurate inventory procedures for monthly beverage as well as quarterly reviews.- monitor and reduce unnecessary 'other' expenses- ensure beverage cost falls in line with budget on a monthly and annual basis.
*personal and staffing*- assist in performance evaluations for managers and their assistants and the employees.- monitor and implement each department's staffing guides.- provide individual training, personal development, counselling and opportunity for growth for managers as well as line employees.- monitor the selection, evaluation, discipline, training and development of all f & b employees.- require that all managers personally ensure consistency and fairness in discipline and evaluations, commitment to thorough training a promotion from within, and in depth interviewing for proper selection.- create a harmonious work environment that promotes a sense of loyalty and proprietorship while generating a positive attitude and enjoyment for the staff.- provide leadership throughout f&b by motivating the employees to reach beyond excellence.
*administration, marketing, and systems*- follow through on all guest comments.- develop and implement viable marketing strategies and programs for increased sales of f&b.- create a comforting and servicing environment to promote repeat business and heighten public awareness of our facilities.- provide the leadership through f&b and motivate all employees to maximize guest satisfaction while generating optimal sales and profitability