Melissa valdezmon, 12:17 pm*selected applicants must have*:- navigate the internal database and notate records of customer interactions,process customer accounts, and file documents- handle inbound and outbound callsemployees/vendors as needed- coordinate and ensure completion of maintenance requests- coordinate appointments for repairs between vendors and tenants and documentaccordingly in the work order.- conflict resolution skills- identify, communicate, and escalate issues to supervisors when needed- provide product and service information to customers- research required information using available resources- process work orders, forms, and any other document needed- document all call information according to standard operating procedures- recognize, document, and alert the management team of trends in customer calls- coordinate appointments for leasing prospects- participate marketing activities and post available home on social media pages- conduct quality control phone calls to ensure customer satisfaction- other duties as assigned*qualifications and skills*:- 100 % fluent in english and spanish- 1-2 years of experience in a call center environment- knowledge of customer service practices and principles- excellent data entry and typing skills- superior listening, verbal, and written communication skills- ability to handle the stressful situation accordingly- education: prior experience in property management (preferred, not required)- good interpersonal skills- excellent communication skills- ability to multitask- visa and ability to travel to the united states 1-2 times per weektipo de puesto: tiempo completosueldo: a partir de $12,500.00 al meshorario:- lunes a viernes- turno de 8 horastipos de compensaciones:- bono de asistencia- bono de productividad- bono de puntualidadlugar de trabajo: empleo presencial