Job title: sr analyst hr operations process
reports to: sr manager hr tech project management
department: hr service delivery
job location: guadalajara - providencia
summary:
the analyst for hr service delivery process intake and efficiency plays a critical role in optimizing hr employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. The position requires a strategic thinker with excellent analytical skills, a deep understanding of hr operations, and a commitment to continuous improvement.
responsibilities:
1. process intake management: oversee the intake of hr service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.
2. efficiency enhancement: identify areas for process improvement within hr service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.
3. data analysis and reporting: analyze hr service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.
4. stakeholder collaboration: work closely with hr teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.
5. technology utilization: leverage hr technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.
6. strategic thinking: the ability to think strategically and align hr service delivery processes with organizational goals and objectives.
7. process improvement: expertise in process improvement methodologies (e.g., lean, six sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.
8. customer focus: a customer-centric approach to hr service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.
9. change management: experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.
minimum knowledge and skills:
1. analytical skills: strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights.
2. communication skills: excellent verbal and written communication skills, with the ability to effectively convey information to diverse audiences and build strong relationships with stakeholders.
3. technical proficiency: proficiency in hr technology and systems (e.g., hris, applicant tracking systems, performance management tools) and advanced skills in microsoft office suite.
4. project management: demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes.
education:
bachelor’s degree in human resources, business administration, or related field.
experience:
a minimum of 1-3 years of experience in hr operations, service delivery, or process improvement is essential. Experience in a similar role within a corporate environment is highly desirable.
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