*job responsibilities*:
- work actively with system integrators and other third parties on development and documentation of salesforce design for b2b solutions
- performs proof-of-concepts and develop prototypes to make informed salesforce architectural decisions
- take a lead in analyzing and recommending salesforce services required to support b2b sales solutions and broader business needs
- understand all aspects of sfdc configuration and technical/functional capabilities, including all changes and potential system implications
- collaborate in a zone level to streamline solutions across l'oréal americas zone
- ensure that governance aspects for current and future solutions in salesforce are followed, as well the architectural guidelines, working collaboratively with the team
- take the role of salesforce technical lead in multi-disciplinary projects.
- monitor the test phases of the developments in compliance with the defined scenarios.
- investigate system failures and identify solutions to prevent or minimize impacts
- coordinate the (external) development teams
- perform, when necessary, ongoing system administration duties such as providing access, permissions, settings, etc
- work with little direction and determines objectives
- collaborate in small teams to creatively solve complex and multi-dimensioned problems
- ability to develop technical as well as process based solutions addressing business needs
- propose new crm strategies for use by the crm team, based on overall knowledge of trends in the crm field
- engage in cross-functional and internal team projects
- provide technical guidance acting as a l3 support, when needed, supporting the ams
*education/ experience*:
- bachelor's degree required
- minimum 5+ years of apex (or java) and web technologies experience
- minimum 5+ years' experience as a coder
- minimum 5+ years' experience as a salesforce developer
- minimum of 5 years' experience working as part of the crm administration team to enhance existing functionality, deliver new features, and improve user experience and efficiencies
*qualifications*:
- fluent english (writing/speaking) is mandatory.
other languages skills are a differential (portuguese, french)
- individual must be a self-starter with an interest in leveraging technology to solve business challenges
- self-educates and takes initiative
- has entrepreneurial spirit; identifies new opportunities
- works well in a collaborative, transparent environment
- is willing to collaborate in a multi-country multi-org salesforce landscape
- strong written and verbal communication skills
- proven experience with salescloud
- experience, service and commerce cloud knowledge is desirable
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