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*harman de mexico*-*solicita*:*customer analyst*descripción y requisitos*- engineering, international business, finance or administration degree- 3-5 years of related experience for customer services.- experience in the automotive industry preferably.- knowledge of iso / ts 16949 and iso 14001.- english 80% (reading and writing that allow fluid presentations)- customer specific requirements (applicable)what is nice to have- leadership, change orientation, collaboration, judgment, result driven.- communication skills (oral and written)- initiative.- problem solving skills.- achievement oriented- sap system- computer knowledge, microsoft office (excel, power point, word, etc.
what you will do- review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)- analyze customer demand to detect variations (increases & decreases)- make plans production according to customer requirements.- ensure customer shipments in order to meet delivery dates solicited.- check that customer demand is loaded correctly in sap system.- develop and implement initiatives to improve customer services- analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers- evaluate and prioritize customer inquiries to better serve the customers- maintain relationships with other internal departments to improve business performance- analyze customers issues so as to develop tools and processes to increase customer satisfaction- establish multidisciplinary teams for continuous improvement.- identify and implement improvements to increase efficiency of labor- initiate actions to prevent the occurrence of any non-compliance related- participates and provides support related with quality systems management, objectives, targets and programs.- zero premium freight services through the proper production planning processes.- coordinate product changes to assure mínimal obsolescence.- job deescrituraionwhat you will do- review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)- analyze customer demand to detect variations (increases & decreases)- make plans production according to customer requirements.- ensure customer shipments in order to meet delivery dates solicited.- check that customer demand is loaded correctly in sap system.- develop and implement initiatives to improve customer services- analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers- evaluate and prioritize customer inquiries to better serve the customers- maintain relationships with other internal departments to improve business performance- analyze customers issues so as to develop tools and processes to increase customer satisfaction- establish multidisciplinary teams for continuous improvement