Company description
as a support analyst engineer at kwan tecnología, you will work in top silicon valley companies. In this position you will work closely with a recognized leader program in master data management (mdm) and a pioneer in data asset management, which is an innovative, single solution for managing, governing, and consuming all shared data assets.
job description
as a member of the support team, you will analyze, replicate and resolve reported customer issues of varying complexity. You will provide written and verbal consultation to debug customer-related issues. Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department. Document all reported issues, individualized solutions, and product defects in the support call tracking system.
qualifications
* bachelor's degree or foreign equivalent in computer science, engineering, or related field.
* fluent english (intermediate-advanced is mandatory).
* strong troubleshooting and analytical skills with application servers such as weblogic, websphere, and jboss.
* programming/support experience with java.
* experience using dml language in sql or mysql.
* knowledge of xml, html, application servers, and web services.
* knowledge of ssl certificates.
* strong os knowledge of windows and linux.
additional information
benefits:
* competitive salary (above average).
* continuous training on e-learning platform.
* home office 100%.
* major incidents health insurance.
* 10 vacation days per year from day one.
* lots of flexibility.
* laptop for your remote work.
* full benefits as per federal & state law.
salary: 20,000 - 25,000 mxn monthly.
#j-18808-ljbffr