Are you fluent in english and ready to join a dynamic team? This is a great opportunity for you! We are currently hiring bilingual agents for inbound calls, offering fantastic benefits to enhance your career.
responsibilities
what you’ll do:
1. have effective communication and negotiation skills, being able to overcome objections and find solutions.
2. achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible, as human as possible.
3. effective win-win negotiation on overdue account payments.
4. general billing support to clarify doubts, orders, and complaints regarding overdue payments or fees.
5. listen, respond, and resolve consistently on every call throughout your shift.
6. be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
experience
what you’ll bring:
available to be selected now and schedule your start date on march 2025!
skills
language skills: advanced english. (mandatory)
availability: service window from 7:00 am to 9:30 pm
location: your workplace will be at periférico sur, camino al iteso, ensuring a convenient and accessible working environment.
education
high school diploma or equivalent.
key benefits
monthly base salary: mxn$18,225 (before taxes)
monthly grocery vouchers mxn $1,583 every 14 days
monthly restaurant vouchers mxn $1,267 every 14 days
once you’re a part of the team, you’ll gain some amazing perks and benefits including:
life insurance
vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of at&t wireless service.
paid starting from your first day of training, including some benefits like meal and grocery vouchers.
training payment & expectations: full payment and benefits start since your day-1-training. You will be required to attend 100% of your training at the office (between 1-3 months). #j-18808-ljbffr