Retail store manager
position description and key measures
department: retail operations
location: store location
report to: dm
number of direct reports:
position purpose and expectation:
position summary:
we're seeking a dynamic and results-driven retail store manager to lead our store operations and drive business growth.
about the role: as store manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.
key responsibilities:
sales & performance management:
* drive sales targets through effective team leadership and strategic planning
* analyze sales data to identify trends and opportunities
* implement and monitor kpis to ensure store productivity
* lead by example in delivering exceptional sales performance
team leadership & development:
* recruit, train, and develop store staff
* create succession plans to develop future leaders
* conduct performance reviews and provide coaching
* build and maintain a passionate, customer-focused team
operations & merchandising:
* ensure optimal inventory management and stock control
* implement loss prevention strategies to minimize shrink
* execute visual merchandising standards to maximize sales
* oversee opening and closing procedures
* maintain store presentation and cleanliness standards
customer experience:
* foster a customer-first culture throughout the store
* resolve complex customer service issues
* ensure consistent delivery of exceptional shopping experiences
* build and maintain customer loyalty
business administration:
* manage store budget and expenses
* report key metrics to upper management
* implement company policies and procedures
* identify and resolve operational challenges
required qualifications:
* 3+ years retail management experience
* proven track record of achieving sales targets
* strong leadership and team development skills
* excellent problem-solving abilities
* deep passion for retail and fashion
* flexible availability including weekends and holidays
* bachelor's degree preferred
you'll excel if you:
* are results-oriented with strong business acumen
* have exceptional interpersonal and communication skills
* demonstrate adaptability in a fast-paced environment
* show enthusiasm as a brand ambassador
* have experience in fashion retail