Servicenow cmdb developer the servicenow cmdbdeveloper will be responsible for servicenow discovery and mappingas well as working with configuration items (ci) data owners toensure quality of the data meets metric standards.
this includesdoing audits to ensure data is correct and accurate and also havinga good understanding of what's behind each request.
this team wantsto be sure the requests from data owners can be done and should bedone in the manner requested.
responsibilities: • hands onexpertise with integrations • hands on expertise with discovery •represent a specific technical domain in the it organization •ensure the ci data is properly maintained and is available when andwhere it's needed • develop, document, and implement ci datagovernance processes and procedures for effectively managing cidata • ensure that the cmdb effectively supports other itsmprocesses such as incident, change, and asset mgt.
• develop andmonitor ci data health reports / dashboards and resolve any issues• ensure the quality of the cmdb data is maintained and that targetmetrics are established and met, resolving issues in a timelymanner • proactively identify ci classes, attributes, andrelationship types that are required • proactively identify andresolve ci data, metric, process, or functionality gaps in the cmdb• ensure the cis are created or updated using only approvedprocesses and procedures • develop, document, and implement ci dataaudits and address any issues that arise • evaluate enhancementrequests and identify appropriate solutions • validate cmdbfunctionality as part of servicenow platform upgrades anddeployments qualifications: • servicenow experience with a focus onit service management (itsm) • experience with the servicenow cmdband how it supports other itsm processes such as incident, change,and asset mgt.
• experience defining, documenting, and implementingcmdb governance processes and procedures and ensuring that theprocesses are followed • experience defining, documenting, andimplementing ci data audits • experience managing ci data in aservicenow cmdb • experience creating ci data health reports,identifying, and resolving ci data gaps to maintain ci dataintegrity • certified servicenow admin (csa)