*level*: senior
*reports to*: service delivery director
*travel required*: travel not required
will this hire need to report to a specific location?
yes, you must report in person to a particular area.
*must-haves*:
- 18+ months of experience overseeing a big account of at least 300 ftes (as an account or operations manager).
telco or banking accounts preferred
- must be flexible w/working on site (it is a brick-and-mortar position)
- b2 english required
- must be a detailed-oriented person
seeking an attentive and goal-oriented person to join as an account manager.
we are a group of driven and hard-working individuals.
if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
*managers in this role get to*:
*strengthen relationships*:
- establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
*impact the bottom line*:
- produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
*improve the company*:
- make recommendations to enhance processes and boost ease and efficiency.
*define companys reputation*:
- oversee and manage performance and service quality to guarantee customer satisfaction.
*empower the workforce*:
- determine training needs to equip staff with fundamental skills and knowledge.
*qualifications*:
- 18+ months of experience overseeing an operation of at least 300 ftes (as an account or operations manager)
- availability to work in a brick-and-mortar position
- strong analytical skills be able to interpret data, identify trends, and make suggestions for improvements
- demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner