.¡descubre la vacante que deintec tiene para ti e impulsa tu carrera en it!Posición: it application development tower lead / lead of application services and delivery excellenceexperiencia mínima: +8 añosidiomas: inglés c1, c2 o nativoescolaridad: preferably scientific, technical or business discipline with an advanced degree preferred (ideally an mba)ubicación: méxicoesquema: preesencial azcapotzalcotipo de contrato: tiempo indeterminadohorario: lunes a viernesprincipal responsibilitiesservice delivery responsibilities:manage the americas application ssc tower and act as single point of contactresponsible for coordinating technical change management related to all americas applications in scopeensure services are delivered as per sla and customer expectationshold regular meetings with technical teams, peers about service quality and deliveryparticipate in infrastructure changes/implementation support as requiredtake on the role of technical project lead as part of bigger initiativesprocess related responsibilities:ensure process adherence and compliance to linde procedures & policiesability to think, plan and execute within defined policies and objectivesability to deal with process exceptions effectively – showing flexibility, good judgment, service orientation and risk managementpeople management responsibilities:participate in selection of candidate and contribute in hiring strategy in the centerdecision-making on salary & band fitment within the team and across center with hrevaluation of idp's, plan for training calendar and ensure participation of relevant team membersidentification of high potentials and talent management. Develop and execute retention strategy, succession planning & other hr-related strategies from time-to-timeperform job evaluation as part of job evaluation committeeperformance management of direct reports along with functional manager