.human resources operations coordinator page is loadedhuman resources operations coordinatorapply locations nuevo laredo, tamaulipas time type full time posted on posted today job requisition id r0000300765career area: human resourcesjob description:your work shapes the world at caterpillar inc.when you join caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
we are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
we don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
together, we are building a better world, so we can all enjoy living in it.job description:supports the business by executing hr customer service and complex administrative duties.supports developing a culture of recognition and human leadership for employees.overview of organizational structures, job descriptions as well as follow up to natural career progression and internal growth.job responsibilities will include but are not limited to:contributes to operational excellence in hr by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.provides an excellent service experience when executing employee-facing processes.proactively identifies opportunities to improve the employee experience, quality, velocity, and/or cost of hr processes.supports the maintenance of an hr operations knowledge database and the gathering and reporting of hr operational metrics.skill descriptors:business process improvement: knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.level working knowledge:gathers data for use in the analysis of business processes.illustrates problems, opportunities and methods for improving existing business processes.suggests ways to reduce variation and/or waste in processes.helps evaluate what factors should be addressed in the change program.participates in requirements analysis for process changes.service excellence: knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.level working knowledge:provides a quality of service that customers describe as excellent.resolves common customer problems.responds to unexpected customer requests with a sense of urgency and positive action.provides direct service to internal or external customers.documents customer complaints in a timely manner.accuracy and attention to detail: understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision