We are looking for a customer-oriented service representative. An account manager will act as a liaison between the clients, employees and meztal. The best ams are genuinely excited to help customers and help grow the business
responsibilities
* establish long-term, mutually beneficial partnerships with our clients and their hiring managers
* support new and existing client employees through consistent communication and meetings
* manage the hand-off of employees to clients
* search for open positions and opportunities for prospects and clients
* support the finance and accounting departments to ensure accurate and timely payment from our clients
* manage administrative task such as sending agreements, inputting information into the crm and supporting the business development team
* identify and assess customers’ needs to achieve satisfaction
* provide accurate, valid and complete information to our clients
* handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* keep records of customer interactions, process customer accounts and file documents
requirements
* proven customer support experience or account management experience
* proven experience in b2b sales
* 5+ years of experience in a similar role
* ability to work in a fast-paced, constantly evolving environment
* familiarity with crm systems and practices (plus if hubspot
* excellent communication and presentation skills
* ability to multi-task, prioritize, and manage time effectively
* experience having clients in the healthcare or hospitality organizations a plus
* advanced english only
* located in guadalajara
* open to hybrid
benefits
awesome benefits for our team! 🚀✨
* 🎄 christmas bonus : 30 days, to be paid in december.
* 🩺 major medical expense insurance : coverage up to $20,000,000.00 mxn.
* 🩹 minor medical insurance : vrim membership with special discounts on doctor’s appointments and accident reimbursements.
* 😁 dental insurance : always smile with confidence!
* 💼 life insurance : (death and mxn disability)
* 🌴 vacation days : 12 vacation days in accordance with federal labor law, with prior approval from your manager. + 📅 floating holidays : 3 floating holidays in addition to the 7 official holidays in mexico.
* 📱 cell phone reimbursement & transportation subsidy.
* 🌐 hybrid scheme : enjoy the best of both worlds, remote and in-office work.
* 🌍 multicultural exposure : work with operations within mexico and united satates.
* 🎉 meztal internal events : strike a healthy balance between your professional and personal goals.
* 💸 exclusive discounts : benefits with different companies for being part of meztal.
* 📚 academic agreements : access to national universities and language schools.
* 🚀 career growth : we will search the best conditions for progressing in your career.