.rh: lessly mujicalocation: all mexicoresponsibilities- the voice engineer will be part of resolution team responsible for proactive voice infrastructure management of the global voice infrastructure which includes cisco call manager, call center, voice recording (cybertech, verint), audio conferencing (avaya), unity voice mail systems, trader voice platforms (ipc unigy, isr/hoots) monitoring infra, external connectivity's (clients & vendors), multimedia, polycom, amx, crestron, etc- monitoring the voice equipment's deployed globally using monitoring tools- troubleshooting and resolution to any production issues (monitoring or user reported)- track and document production issues- ensuring production issues are worked on within agreed sla / slt- owning an issue to provide resolution- escalating complex and critical issues to leads in timely- working with networking product vendors and telecoms service providers with regards to production issues- follow global change management procedures and best practices for implementation.- engineer should have a working knowledge of industry wide best practices.
change management, incident management, release management.- establish and maintain effective working relationships with internal and external technical, business, and support groups, including vendor/partner relationships.- document and maintain accuracy of standard operating procedures and best practices for areas of responsibility.skills / experience:- experience in voice and multimedia domain / profile- experience managing, monitoring and supporting voice infrastructure- experience with snmp monitoring tools such as emc smarts- strong ability to diagnose voice alerts, events or issues along with srong analytical and problem solving skills.- good time management and organizational skills- ability to handle multiple concurrent tasks with mínimal supervision- ability to work on flexible schedule- highly self-motivated with positive attitude and ability to work independently in a global team environment.- plan/execute all technical aspects of voice infrastructure upgrades, installations and enhancements.- maintain accurate records of changes, incidents, projects and as-built documentation.- work actively with team members and voice operations management to improve team efficiency and efficacy.- assess risk associated with voice platform issues and respond/communicate in a timely manner.- hands-on voice systems experience required (3+ years preferred)- experience with voice - cisco call manager, call center, voice recording (cybertech, nice), audio conferencing (avaya), unity voice mail systems, trader voice platforms (ipc, bt, unigy, isr/hoots) is preferred.- experience with multimedia technology, polycom and cisco room based systems including telepresence- have technical systems knowledge, audio-visual knowledge (cisco, polycom, amx, crestron, etc.
), technical skills, basic understanding of acoustics and lighting design