Job description
in this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.
your key responsibilities
* focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and net promoter score.
* processing orders by coordinating with sales, product marketing, logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
* acting as the first port of call for customers' queries and orders and ensuring the resolution of customer issues.
* supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
qualifications
* bachelor's degree in electrical, mechanical, electromechanical engineering or related.
* 2 years of experience working in customer support. Portfolio management/business strategy/market intelligence.
* type of experience: manufacturing / cost accounting / finance.
* erp (sap) fico model, office, advanced excel.
* strong leadership, attention to detail, self-critic and excellent customer service attitude.
* advanced english.
why join us
* we value people from different backgrounds.
* we offer a range of benefits, including retirement plan, life insurance, accident insurance, paid and unpaid leave opportunities, and wellbeing program.