Global delivery director / service delivery headthe integrated service delivery head will be responsible for overseeing the end-to-end delivery of all it services provided by hcl tech, including applications for various clients.
this role is pivotal in ensuring the seamless integration, operation, transformation, and support of it services, driving exceptional customer satisfaction, and fostering a strong relationship.
the ideal candidate will possess a robust background in business support and demonstrate a commitment to excellence in service delivery.must have experience:experience leading and managing service delivery for business applications either as a service provider or as part of an internal it organization.basic understanding of it service management (itil certification plus but not required).working knowledge of infrastructure services and interdependencies on supporting business applications.experience supporting and managing erp (sap, infor, dynamics, etc.)
teams.must have manufacturing domain knowledge (discrete, process, automotive, chemical, hi tech, etc.
).understanding of industry 4.0 a plus but not required.working knowledge of modern application development methodologies (agile, devops, product aligned).must have experience leading a team of 150+ resources (help grow the group).experience in service management.experience managing/building/maintaining relationships with cio, cxo, stakeholders.seniority leveldirectoremployment typecontractjob functionadministrativeindustriesit services and it consulting#j-18808-ljbffr