*lead services specialist - customer contract management*:
*are you passionate about being part of a successful team?*:
*do you like working in collaborative teams and negotiating successful projects?*:
*join our turbomachinery services team!*
our turbomachinery & process solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.
*partner with the best*
this role is responsible for all activities providing the necessary support on pre-and post-contractual administration & management, terms & conditions of the contract, and the management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures, and ways of working.
As a lead services specialist - customer contract management, you will be responsible for:
- being accountable for the financials performance of the project (sales / cm / cash collection) for the project(s) to his/her ownership.
- being accountable for the quality and otd of the project, to reach customer needs.
- being accountable for customer responsiveness and communication/satisfaction.
- interfacing with our internal departments, to deliver project obligations and facilitate site activities.
- interacting with bh tools, processes, and organization to fulfill all obligations for project(s) to his/her ownership.
- projecting t&cs ownership: resolve any unclarity in the agreement wording which may arise during project execution.
- having po ownership: interface with functions to deliver contractual obligations in terms of supply and on time delivery.
- being responsible for the project with h/o acceptance (reviewing of po/cc/quote/cs b/plan/etc.).
- having t&cs ownership: resolve any un-clarity in the agreement wording which may arise during the execution.
- being responsible for the po documentation (qcp, request & upload loc on global trade tool, inspection docs, etc.).
- ensuring the doc’s management (customs clearance, trs, coc, coo, euri, pod etc.) coordination & collection by global operations team (in terms of completion & quality).
- owning project tools setup and update for parts/repair (new job opening, oke booking, deliverables).
- being responsible for sales order creation (parts) and tx repair job opening.
- interfacing/coordinating with sourcing, pick & pack, billing, shipping, forwarders where there is customer involvement or trigger commercial discussion.
- owning part’s code management - change order (lt, blocked codes, inactive, supplier, doc not applicable, migrated fleets, as needed.
- managing outage scheduling (dates & scope of work), after handoff from opm team (technical sales), updating iras tool accordingly.
- negotiating change orders with customers.
- identifying project risks by working with multiple functions to mitigate them (ehs, schedule, cash collection).
- ensuring quality and on time delivery of the invoices with all support documentations.
- being accountable for revenues recognition process. Accountable for "on time" payment from customer (cash collections).
- identifying opportunities to expand the project profitability in ways that bring value to customers.
- being accountable for the weekly qmi input in term s of "backlog-convertible-early" / r&o for sales and cm and for update of cspt accordingly.
- being accountable for backlog tool update, with support of otr coe.
- activating and supporting back-charge vendor recovery process when applicable / insurance process.
- owning concession process management.
- ensuring the cirs opened for the project(s) to his/her ownership, are closed and action items implemented, as per cir report.
- owning customer t-nvs and follow-up with customer.
- owning lessons learned process for the project(s) to his/her ownership.
- activating wf for in-transit concession - only t&ni (i.e. > 10000 price).
- receiving and striving match internal kpis.
- driving upsell through upgrade opportunities and new services.
- driving definition and implementation of fleet strategy for the project (focus on new-technology injection).
- supporting negotiations team during different phases, relevant to his/her own projects renewal and/or extension.
- attending customers annual meeting and/or associated social events.
- having new project tool’s set-up (new job’s creation, other).
- owning budget deviation approval for repair jobs. Own rdi/rda coordination or issue.
- supporting the change orders requests. Support back-charge process -> vendor recovery process.
- driving "on time" payment from customer (past due).
- managing internal operating metrics (projects, risk reviews, etc. tools accordingly).
- being accountable for