.sr.
it engineerrole purpose:provide manufacturing systems support, ims hardware support and technical assistance to corning it as requested.
provide backup support for the site leader as requested.key responsibilities:lead technical support, providing support to manufacturing and the daily operations.backup it site leader as needed.work closely with it service delivery, project management, and functional/business resources to deliver projects and services on time.participate on ims projects as needed.ims infrastructure support, including computers, printers, switches, servers and security.interface with corning it to resolve issues.advanced issue resolution for ims cases.communicate infrastructure needs and issues to site leader.assist with engineering systems support.5 to 10 travel.performance metrics:project tasks completed within time limits and financial constraints.cases completed with sla requirements.compliance with shared service model.infrastructure is maintained 100 in the appropriated inventory system.competencies (knowledge, skills and behaviors):people:comfort around managementcan deal comfortably with managers as well as the hourly workforce.can present to managers without undue tension and nervousness.can negotiate skillfully in tough situations with both internal and external groups.gains trust quickly of other parties to the negotiations.has a good sense of timing.fosters a feeling of belonging in the team.good at figuring out the processes necessary to get things done.can simplify complex processes.is able to write clearly and succinctly ina variety of communication settings and styles.can get messages across that have the desired effect.function/technical:high level of understanding of networks, network administration and network installation.knowledge of structured data cabling techniques.knowledge of computer room management and maintenance.implements network security at the plant level as established by corporate information security.understands viruses and security effects on a network.oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.responds to escalated help desk issues.understand mes systems and provide expert guidance and high level support when necessary.reports predefined metrics to buit management.ability to prioritize and coordinate multiple projects simultaneously.demonstrates a working knowledge of processes and tools for managing all phases of a project:initiation, planning, implementation and control, and close:out.communicate and engage:listens actively to promote understanding.communicates with honesty, clarity and directness.encourages different views.focus on customers:demonstrates knowledge of customer and their requirements.adjusts tasks in alignment with project changes.demonstrates a positive attitude towards change