Our client is building the future of ai-powered customer engagement, with raisa, an ai assistant transforming interactions across retail, education, and service industries. Our platform enables businesses and resellers to self-serve, configure, and deploy ai assistants that enhance customer experience.
we are seeking a highly experienced, hands-on ai-powered service delivery manager to oversee product development deliverables, refine requirements, and lead devops and qa testing. This is a contractor role that requires a blend of strategic oversight and hands-on execution—ensuring the smooth development, testing, and deployment of our ai-powered platform.
what will you do:
* oversee the development team's deliverables, ensuring high-quality execution and adherence to timelines
* work closely with the product owner to refine product requirements, aligning technical execution with business goals. Lead devops efforts, managing ci/cd pipelines, cloud infrastructure, and deployment automation
* get hands-on with qa testing, ensuring that ai-driven interactions, self-serve workflows, and integrations meet quality standards
* facilitate collaboration across distributed teams, ensuring seamless communication between us-based product leadership and the development teams in india & eastern europe
* own service delivery workflows, optimizing ai-powered customer engagement, automation, and self-serve ecosystems
* build saas onboarding flows, customer dashboards, and self-service configuration tools, ensuring seamless user adoption
* proactively identify and resolve bottlenecks, ensuring ai services scale efficiently and perform optimally
requirements
what you bring:
* experience in ai service delivery, customer success, or product-led growth (plg) models
* entrepreneurial mindset taking full ownership, automate workflows, and drive adoption
* deep understanding of ai-powered customer engagement, automation, and self-serve ecosystems
* experience building saas onboarding flows, customer dashboards, or self-service configuration tools
* familiarity with ai-powered chatbots, voice assistants, and customer experience analytics
* strong devops experience—managing cloud infrastructure, ci/cd pipelines, and automated testing
* proven experience leading global development teams, ensuring seamless execution across time zones
* hands-on experience in qa testing and system optimization for ai-powered applications
seniority level
mid-senior level
employment type
contract
job function
product management
industries
it services and it consulting
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