.mexico city, mxfull-timeremoteabout usthe ksquare group was established in 2014 in dallas tx, we are an international company with a presence in different countries such as mexico, the usa, india, and dominican republic currently being more than 250 ksquarians and growing.
we offer technological solutions through multidisciplinary pods specifically designed to meet our customer's needs.
depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals.
we authentically care about the comfort, wellbeing, and career growth of all our employees making sure integrity, innovation, leadership, accountability, and collaboration continuously stand by one and each one of us.
we believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become through the years.job summarywe are seeking an experienced salesforce business analyst to join our team.in this role, you will analyze business processes, gather requirements, design and configure salesforce solutions, and manage salesforce-related projects.you will collaborate closely with business stakeholders, project teams, and developers to ensure that salesforce solutions align with the company's objectives and integrate smoothly with other enterprise systems.
*responsibilities*:- collaborate with business stakeholders to gather, document, and prioritize business requirements, translating them into scalable salesforce solutions.- collaborate in the design and configure salesforce solutions, including custom objects, flows, reports, and validation rules, ensuring alignment with business needs.- manage salesforce project lifecycle from requirements gathering to implementation, including scope management, timelines, and deliverables.- create and maintain detailed documentation to support the project lifecycle and system understanding.- coordinate with cross-functional teams to integrate salesforce with other systems and ensure seamless data flows and reporting.- educate and promote salesforce best practices to enhance crm efficiency and user adoption.- assist in backlog grooming, sprint planning, and prioritizing requirements for upcoming releases.- conduct quality assurance testing to ensure system changes meet business and functional requirements.- provide ongoing support and training to stakeholders and users on new features and functionality.
*skills and qualifications*:- hands-on experience with salesforce (sales cloud, service cloud, experience cloud, cpq), including knowledge of its architecture, configuration, and limitations.- familiarity with agile methodologies, including scrum, safe, and devops practices, and tools such as jira and confluence.- proven ability to analyze business processes and translate them into technical specifications, use cases, and configuration requirements